You may return an item within 30 days of the date your order was shipped.
We will exchange the items against an equivalent amount of store credits.
Returned items must be in original packaging should be in new and unused condition along with all accessories, warranty cards, manuals, software, cables, etc.
Customers are responsible for the return shipping cost. Opened and used items will be refused and returned to the sender.
We will pay the return shipping costs only if the return is a result of our error e.g. you received an incorrect or defective item.
To request a return simply give us a call or send us an email.
Notes for All Shipments & Returns:
Shipping & delivery fees are non-refundable
Gift cards are non-refundable
Please retain all product packaging and tags until you're completely satisfied with your purchase
Please open all packages and inspect all items for damage immediately upon arrival
Applies to non-wholesale accounts only
1. Products must be returned in the original packaging. Products returned with broken manufacturer seals, damaged or altered packaging, missing packing material, warranty cards, manuals and/or accessories, will be treated as an open box item.
2. Items that show any sign of exposure to water or use, returned with damaged or altered packaging or missing packing material including warranty cards, manuals and accessories are not eligible for return and will be returned to you.
3. Warranty returns undergo internal testing by a product expert. Items determined to be fully functional will be returned to you and you will be charged the associated restocking fees and shipping charges.
At AMA, every order ships free over AED 450/- using a mix of economy methods including, PARZEL and UPS door to door. Your order will arrive within 2 - 4 working days, depending on your proximity to Abu Dhabi.
Place your order(s) by 12 noon Saturday through Thursday, and we'll ship it the same day. These orders are only applicable for COD (cash on delivery).
All international orders are shipped via UPS.
Cash on delivery is only available for orders within UAE.